Software Applications Programming Errors and solutions.

Exam : EXIN EX0-101 Title : ITIL Foundation v.3 Certification Version : V3.88 1. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)? A. Return On Investment (ROI), Value On Investment (VOI), quality B. Strategic, tactical and operational C. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities D. Technology, process and service Answer: D 2. Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle? A. Service Strategy B. Service Transition C. Service Operation D. Continual Service Improvement Answer: C 3. Reliability is a measure of: A. The availability of a service or component B. The level of risk that could impact a service or process C. How long a service or component can perform its function without failing D. A measure of how quickly a service or component can be restored to normal working Answer...