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Exam : EXIN EX0-101 Title : ITIL Foundation v.3 Certification Version : V3.88 1. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)? A. Return On Investment (ROI), Value On Investment (VOI), quality B. Strategic, tactical and operational C. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities D. Technology, process and service Answer: D 2. Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle? A. Service Strategy B. Service Transition C. Service Operation D. Continual Service Improvement Answer: C 3. Reliability is a measure of: A. The availability of a service or component B. The level of risk that could impact a service or process C. How long a service or component can perform its function without failing D. A measure of how quickly a service or component can be restored to normal working Answer...

ITIL,itil foundation version 3 certification Any service oriented company can practice ITIL, to manage Infrastructure, Development and Operations. within this category youl find a lot of indian companies are practicing ITIL. The Lifecycle modules limit itself to the lifecycle stages and their dependencies - and will make sense for someone on the way to EXPERT certification. The Capability stream on the other hand is targeted at Practitioners and goes more into detail of the processes and their implementation. The Capability exams would hold more value owing to the depth, breadth and coverage of the subject area but I would expect the Capability exams to be tougher. For someone working in SW Development, the RCV (Release Control and Validation) capability module would probably hold most value followed by PPO (Planning, Protection and Optimization). http://ithelpline.com/files/docs/ITILQualS.pdf ITIL Process Based Approach http://www.securityfocus.com/ Dfiierence between IT...