RESPONSIBILITIES • As a senior technical member of the team, understanding business processes and contributing to solutions for corporate ERP users in becoming more efficient and effective in using Dynamics AX and associated applications. • Act as liaison between end users and ERP team members to design and configure business solutions to ensure business requirements have been met. • Accomplishing complete configurations and innovative system designs for the ERP-related applications. • Work on IT tickets raised by the business towards resolution within the established SLA’s ensuring respective root cause analysis and permanent solutions. • Lead workshops with business users to explain the features available in the current systems implemented, do live demos, and capture business requirements into Functional Requirement Document. • Establish and implement the “Train the Trainer” concept within the business for the applications currently being used and for new implementations...